Online sales of goods and services accounted for 17.2% of companies’ turnover in 2021, up 0.2 percentage points from 2020, reaching almost 50,000 million euros, or 10.7% more, INE said on Monday. fair.
According to the “Review of the use of information and communication technologies in companies” published by the National Institute of Statistics (INE), “compared to the European Union (EU-27), Portugal recorded lower shares on this indicator in 2015, 2016 and 2020 and higher in 2017 and 2018, registering the same proportion in 2019.”
Last year, 19.6% of companies sold goods and/or services via e-commerce, up 2.5 percentage points from 2020, according to INE.
By industry, “Accommodation and meals” stood outwith 39.1% of companies selling via e-commerce (+4.7 percentage points compared to 2020), followed by “commerce” with 32.3% (+7.6 percentage points) and “information and communication » from 17.7% (-4.0 percentage points). .
From companies engaged in online sales, 98.1% did this for clients located in Portugal.42.3% in the rest of the European Union and 31.6% in the rest of the world, representing an increase of 1.0 percentage points for customers located in Portugal and a decrease of 7.9 percentage points for foreign customers.
INE surveyed companies that sold products and/or services via a website, apps or e-commerce portals (excluding EDI) to other countries in the European Union about the challenges these sales faced in 2021 and demonstrated results. “significant changes compared to 2020″🇧🇷
So, 32.9% reported high shipping and return costs on sale (+13.2 p.p. compared to 2020), 24.3% of the difficulties associated with the VAT system in the EU countries (+17.4 p.p.) and 8.9% of restrictions imposed by business partners for sales to certain EU countries (+0.3 p.p.).
Already 6.9% indicated a lack of knowledge of foreign languages to communicate with customers (+3.5 p.p.), 6.7% difficulties associated with resolving complaints and disputes in the sale (-0.6 p.p.) and 5.1% adaptation of product labeling for sale in other EU countries (-0.1 p.p.).
As for the share of sales of goods and / or services through e-commerce in the total turnover, in 2021 companies with 250 or more employees (22.7%). However, this group saw a decrease of 0.7 percentage points compared to 2020.
This year, 96.9% of companies and 48.2% of employees have access to the Internet for professional purposes (+0.4 and +3.7 p.p., respectively, than in 2021), and 85.7% of companies provide portable devices that allow mobile Internet connection for professional purposes (+17.2 p.p. compared to 2021), covering 28.1% of employees (+4.2 p.p. compared to 2021 ).
This year, 74.7% of companies staff on duty with remote access to a company’s email system, 65.0% to company documents, and 63.9% to company management applications or software, with 47.7% of companies conducting remote meetings over the Internet.
In 2022 20.0% of companies have staff specialized in ICT (Information and communication technologies, +0.2 p.p. than in 2020), with an emphasis on the information and communication technologies sector – 80.1%.
In 2021 6.2% of companies hired or tried to hire ICT professionalsand of these, 61.4% had difficulty filling these vacancies.
ICT functions in the company were performed by external providers in 78.2% of companies and exclusively by them in 53.8% of companies (+5.8 p.p. and +4.0 p.p., respectively, compared to 2019).
In 2022, the top ICT security measures used by companies are strong password authentication (84.0%), backing up information elsewhere (73.7%) and network access control (62.5%).
Last year, 11.5% of companies faced at least one problembe it the unavailability of ICT services, the destruction or corruption of data, or the disclosure of sensitive data due to an ICT-related security incident.
The most cited consequences of these incidents were the unavailability of ICT services due to hardware or software failures and attacks from outside (8.3% and 2.5%, respectively), followed by data destruction or corruption due to malware infection or unauthorized intrusion, and due to hardware or software failures (2.1% and 1.8% , in the same order).
With regard to the consequences of ICT-related security incidents, it was found that unavailability of ICT services was the most frequent in 2021, experienced by 9.7% of companies, followed by data destruction or corruption at 3.4%, and finally disclosure of sensitive data at 0.7%.
The INE data also shows that in 2022, 7.6% of companies used industrial or service robots, down 1.5 percentage points from 9.1% in 2020. the use of industrial robots and the absence of significant differences between other sectors.
In 2022, 73.2% of companies are implementing measures to reduce paper or energy consumption of ICT equipment: 72.0% of companies are implementing measures to reduce the amount of paper used for printing and copying, and 45.0% are implementing measures to reduce energy consumption. ICT equipment.