According to a statement released this Thursday, the government will monitor the work of the new electronic communications contract termination platform, which became available this Thursday, assessing its receptivity, the need for improvements and new features.
From today, November 24, 2022, the termination platform, the implementation of which is provided for in the recent Communications Law, will be available to consumers via the Internet at https://www.cessacaodecontratos.pt. note of the Ministry of Economy and Navigation and the General Directorate of Consumer Affairs.
This platform is “developed by the Directorate General of Consumer Affairs in collaboration with the National Communications Authority (Anacom) and in close cooperation with electronic communications operators and the Association of Electronic Communications Operators (Apritel), and which will be implemented in a phased manner, it will help inform consumers about their electronic communications agreements, as well as the exercise by them of their rights in relation to such agreements, in particular, in terms of termination,” the subjects emphasized.
Thus, “starting today, consumers will have another means by which they can terminate your electronic communications contracts and request contractual informationin particular, on the conditions and possible amounts of payments upon termination of contracts,” he said.
Then, “in the second phase of operation, which will be developed over the next year, other features will be available”, such as, for example, enabling consumers to “suspend their contracts or exercise their rights to terminate contracts due to expiration or termination and, in addition, report the death of contract holders.”
Without prejudice to these features already implemented or planned to be implemented, the contract termination platform is in line with a dynamic and evolving project, therefore the Government will monitor the functioning of the platform, constantly assessing its responsiveness to consumers. and the ability to make improvements to available features, as well as the need to introduce new features to meet consumer and market needs,” the statement said.
The Secretary of State for Tourism, Commerce and Services, Rita Marquez, in charge of consumer protection, quoted in the same note, stated that “the simplification of procedures and the rationalization of the exercise of consumer rights in the digital environment that this platform allows, moreover, in such an important area , like electronic communications contracts, represents a very important step in the implementation of public policy in terms of consumer law.”
Ana Catarina Fonseca, Director General of the General Directorate of Consumer Affairs, stressed that “the work does not end here” and that “taking into account the various situations provided for by the new law, the second phase of the operation will be carried out. , so it is very important to continue working together on a new digital platform, as before.”
In turn, Apritel President Pedro Mota Soares recalled that “this platform is the result of cooperation between the state and electronic communications operators and aims to contribute to the digitization of the process of termination of contractual relations, guaranteeing the fulfillment of consumer rights in the digital ecosystem.”
The creation of this platform was provided for in the Law on Electronic Communications, approved in August by the Assembly of the Republic, which transformed the European Code of Electronic Communications (CECE), approved in July by the European Parliament, defining, in particular, situations in which operators cannot require the payment of fees from the consumer for lack of loyalty.
Such situations include unemployment or sick leave, a change of residence outside the national territory or absence from the place of residence due to disability, prolonged illness or dependence on care provided or to be provided by a third party.